I, and many others, call this the “hurt people, hurt people” scenario. One has hurt feelings/self-esteem deep within from some unfortunate encounter(s), and all they know to do is to be mean/ugly to others. One may lash out to enjoy seeing others in misery, they “have nothing else to do”, build up their self-esteem by tearing others down, or some other preposterous reason from a result of a pain within.
How does an instructor actually stop such a thing? Patience, being direct, not budging/tolerating any of it, having a rule for behaving/saying such things, or speaking life into both parties are a few ideas that immediately come to mind, which I have used in a group setting. There is also the situation where one party is the attacker for no reason what-so-ever, and it even hurts to hear the vile coming from them towards one who clearly hasn’t done anything to deserve the treatment.
These scenarios are far too common in our society and schools. Kids learn it from TV, movies, home, and friends. So, without dragging this message out from the very sound basics of what I’ve already mentioned, enjoy this fine example of our wonderful friends from The Office.
Just remember..."You are the Silent Killer"...